Category Archives: How-To

5 Essential Customer-Service Tips

Some people are great at cuddling up in their cubicle and designing something beautiful, others shine in with numbers and esoteric policies, my thing has always been customer service. Whether as a teenager helping at my local library’s book sale, … Continue reading

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On Solving the Library’s Homeless “Problem”

There have been many articles over the years both in the mainstream press and in academic journals tackling the subject of homelessness in libraries. Having worked in urban libraries for the majority of my library career both as a Page … Continue reading

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That Bird Thing — Running a Successful Library Twitter Account

Deck/audio for a Pecha Kucha style (20 slides x 20 seconds) video presentation I did for a new librarian’s training that took place on February 27th, 2013. The West Hollywood Library twitter account can be seen at @WeHoLibrary.

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How to Promote Library Events

One of the most difficult parts of the job for many librarians is to draw an audience for the programs they offer at their libraries. They seem to do everything right: schedule the program well in advance, create fifty copies … Continue reading

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How to Begin Your Research

[a printable .pdf of this article is available here] As a librarian working in an area surrounded by educational institutions of all levels, I am often approached by students looking for help in beginning their research. It is surprising to … Continue reading

Posted in How-To, Librarianship, Other Writing, Personal Development | 2 Comments

Starting and Running a Fantastic Writers’ Group

This was first posted on the County of Los Angeles Public Library Staff Blog in September 2010. There are a number of programs that have become standards for libraries; concerts, book clubs, story times, afternoon movies are all relatively easy … Continue reading

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