Author Archives: Oleg K.

On Quiet in the Library

There have been plenty of articles like this one from Salon about the need for quiet in the library as well as pieces like this from the Wall Street Journal about libraries doing loud and unusual programs. My feeling about … Continue reading

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Summer Reading 2013

            I’ve usually posted reading lists days to months after the season, but this summer, it’s time for a change. As mentioned in the Spring 2013 list, “I’ve put together a list of 13 books … Continue reading

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Spring Reading 2013

Spring went from March 20th to June 20th this year, which amounts to about 13 weeks. During that time I read 8 books, a much smaller quantity then usual partially because I wasn’t listening to audiobooks in lieu of several … Continue reading

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Winter Reading 2013

Winter 2013 began on Saturday, December 21 and ended on Wednesday, March 19. During that time I read 12 books, which equals just under one book a week, about half a book lower than my average. It was a good … Continue reading

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That Bird Thing — Running a Successful Library Twitter Account

Deck/audio for a Pecha Kucha style (20 slides x 20 seconds) video presentation I did for a new librarian’s training that took place on February 27th, 2013. The West Hollywood Library twitter account can be seen at @WeHoLibrary.

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Fall Reading 2012

Fall 2012 went from September 22 to December 20, 2012, during that time I feel like I made up for a somewhat lackluster reading period during the summer, where I read some really fine and memorable books like Bradbury’s Martian … Continue reading

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Library Patrons Don’t Know What They Want

Every so often some very talented visionary will echo the statement that they don’t listen to focus groups or conduct market research because people don’t know what they want. I think that this idea can be applied on the ground … Continue reading

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4 More Best Practices for Working the Reference Desk

A little while ago, I wrote a blog post titled “5 Best Practices for Working the Reference Desk“. In that post I described “what I consider necessary elements of top-notch public service”. I received some positive feedback about that post, … Continue reading

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Rule #1: Don’t be an A**hole

First, let me start off by saying that I am a customer service person by nature. I enjoy figuring out what someone needs and making it happen. This is true in my current job as a public librarian, but it … Continue reading

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5 Best Practices for Working the Reference Desk

Being a reference librarian in a busy library is not an easy task. It’s not necessarily the questions that are hard, but providing consistently excellent customer service to an occasionally less-than-adoring public. These five best practices articulate what I consider … Continue reading

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